Troubleshooting
Why an invitation says it is not ready
Understand the locked screen guests may see, and the fastest way to open the card again.
On this page (5)
Your content is safe
First, the reassuring part: this screen does not mean your invitation is lost. All the content, photos, guest list, wishes and RSVPs are still there.
It is only a temporary lock on what guests can see. Once unlocked, guests get straight back in and you have nothing to rebuild.
The two usual causes
First, the invitation is still on the free trial and has reached its view limit. This is the most common cause, especially just after sending the link to a lot of guests at once.
Second, the invitation is unpublished, or was unpublished at some point. Guests then tap the link and cannot open the contents.
The fastest fix: upgrade
Open My Invitations, find the right card and tap Pay. Upgrading removes the view limit, so guests can get back in as soon as the payment is recognised.
You do not need to publish again or send a new link. The link your guests already have keeps working.
If the cause is that it is unpublished
Open the invitation in the editor and look at the Publish button at the top. If the button is still showing, the invitation is not published.
Tapping Publish opens the link for guests immediately. This case costs nothing; it is just a missed step.
If you are still not sure
Open your invitation link yourself in a private browsing tab. That shows you exactly what guests are seeing, rather than the owner's preview.
If it is still unclear, message support with the invitation link. The link alone is enough for them to see what state the card is in.
