Troubleshooting
How to delete your ChungDoi account
Delete your account yourself, what happens to your invitation, and the 30 days to change your mind.
On this page (5)
Guests lose access immediately
This is the part to know first. The moment the account is deleted, the invitation stops showing to guests: anyone who taps the shared link sees a page-not-found message.
If the wedding has not happened yet, or you still want guests to revisit the card and the wishes, consider unpublishing the invitation instead of deleting the whole account.
Delete the account in Settings
Sign in at chungdoi.com, click your avatar in the top right corner and choose Account.
Scroll to the bottom of the page, where there is a red Delete account section. Click it, type the email you are signed in with to confirm, then click Delete my account. The account is deactivated immediately.
You have 30 days to change your mind
The account is not erased straight away. Within 30 days, simply sign in as usual and you will be asked whether you want to restore it.
Once restored, the invitation is visible again and guests can open it exactly as before.
After 30 days it cannot be recovered
Once the 30 days pass, the account and the invitation are permanently deleted. There is no way to recover them after that point, including through support.
If there is anything you want to keep, do it before deleting: export your guest list, save the wishes, and download the invitation as a video or an image if it has been paid for.
Transaction records are kept separately
If you ever paid, the transaction records are retained separately as required by accounting regulations. That is independent of deleting the account.
Those are accounting records, not your invitation content. The invitation itself is still deleted on the 30-day schedule above.
